We sincerely ask you for a careful examination before making your purchase (e.g. size, color).
Customers should bear any shipping fees for replacements/returns due to “change of minds”.
Any request for a replacement to another item shall be deemed as “change of mind”.
However, any replacements/returns of defective/wrongly shipped items, the shipping fees will be on us.
[Precautions on Exchange & Returns]
All purchases of product at sale prices are final, and no returns will be authorized.
We kindly ask your careful decision upon purchasing.
Any products that are worn/washed/stretched/contaminated/damaged cannot be replaced/exchanged/returned.
Items must be in original packaging with all the original labels, ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
Items that do not meet these criteria will not be considered for return.
All requests regarding the returns and exchanges must be made within 7 days from the time of receiving the item (even for defectives).
You need to receive authorization from us to return the product. To request authorization, send us an email at email@example.com describing why a return is being requested. When posting a refund request for defectives or wrongly shipped items, please include detailed pictures of the item(s). We will provide Return Authorization information including return address for approved returns by email. No credits will be issued for product returned to us without authorization.
Once confirmed, items must be returned immediately within 7 working days.
A credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
All other shipping costs will be the responsibility of the buyer.
Any goods of returns and exchanges must be in the status of unworn, unaltered, and unwashed with all tags attached.
The followings are not eligible for any returns/exchanges :
• Any item where the tags have been removed, regardless of if they were defective before arrival.
• Customized or handmade items.
• Items having traces of use, wash, or alterations.
• Items that have been damaged intentionally including, but not limited to, lost tags,
alterations, washing damage, even if the item was defective upon arrival.
• All goods returned without previous notice will not be accepted.
TAMNA is not responsible for problems caused by carelessness of buyers.
If returned or exchanged items are identified to be damaged by buyers, legal actions will be taken by TAMNA according to seller and buyer’s protection regulations.
Wrinkles or creasing from delivery or minor issues with stitches, glue marks, or chalk marks will not be considered as defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered as defective items.
** International orders from Korea, we’d like to clarify that TAMNA is NOT responsible for taxes and other charges incurred by the customs.